One-Hour Response Guarantee in Shared Hosting
Our shared hosting plans come with a 1-hour response guarantee, which means that no matter what enquiry or issue you may have, we will always be there to lend you a hand. In reality, it seldom takes more than half an hour to get a problem fixed or a question answered, and this is valid for both sales and technical matters. Our customer support staff members are available 24/7, even on weekends and national holidays, which implies that you will receive swift help anytime you need it. We know just how costly time can be, so by the time we respond to your support ticket or e-mail, we’ll have looked into the issue and, in case we haven’t come up with a solution, we’ll provide you with more info about what you need to do on your end – when the case requires it. With our support services, you can be certain that there will be someone to help you out instantly, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take full advantage of our astonishingly fast support services. You’ll receive an answer to any trouble ticket posted via the hosting Control Panel or e-mail sent to our tech and customer support staff in less than 60 minutes. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. Often, it takes considerably less time to investigate and eliminate a problem. We’ll provide you with more information if the solution entails something that has to be done on your end. If you get in touch with us during legal holidays or weekends, the response time will be precisely the same and considering the fact that our support staff is working 7 days a week, you’ll get prompt assistance for virtually any billing, general or technical issue irrespective of the hour at which you contact us.